I.   Shipping information


All Delivery will be made by Serbian Posts, which is reliably, not expensively and quickly enough.

Processing time : your order will be shipped in 1-3 business days.


                                                              II. RETURN information

What if I need to return an item?

 If you are not entirely satisfied with your purchase, or the item is not suitable, you can return it to us within 14 days of the date of dispatch in its original, saleable condition with a completed returns note stating the reason for return. At international Orders you have to pay the costs of the return by your own, so of course you can choose the cheapest way for that.

When trying on an item, please ensure that it is kept free of marks or scents such as from food, perfume, cosmetics, deodorant and cigarettes. We will not be able to refund any item where there is evidence that these instructions have not been fully complied with.

Once we have received your returned item(s), please allow up to 10 working days for us to process your refund. It may require additional time for the refund to appear on your credit card account, but this time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made that purchase and if there is a problem issuing a refund to your card, our customer service team will contact you.

If you have any more questions feel free to send us an e-mail to elliboutique@abv.bg where you get an answer within 24 hours / weekdays.